Refund policy
Effective Date: September 20, 2026
At pitchqa.co, we strive to deliver the highest quality products to our customers. Please read our Return and Refund Policy carefully before placing an order.
1. Final Sale Policy (No Refunds)
All sales made on www.pitchqa.co are final. We do not offer refunds, returns, or exchanges for change of mind or customer ordering errors.
2. Sizing Policy
To ensure you order the perfect fit:
-
A detailed Sizing Chart is available directly on our website product pages.
-
If you are unsure about your size before placing an order, please contact us via DM or customer support—we are happy to send you the exact measurements directly to assist you.
Because detailed sizing information is provided prior to purchase, we do not accept returns, exchanges, or refunds for incorrect size selection.
3. Mistakes on Our End (Defects or Incorrect Items)
We inspect all orders carefully prior to dispatch. However, if there is a mistake made on our part (e.g., receiving a wrong item, wrong size relative to your order, or a damaged product):
-
Contact Us: Reach out to us within 24 hours of receiving your package.
-
Provide Details: Send your order number along with clear photos or videos showing the issue.
-
Resolution: If the mistake is verified to be on our end, we will arrange a replacement or issue a full refund at no extra cost to you.
4. Contact Us
If you have any questions regarding sizing or need assistance before placing an order, feel free to reach out to us:
-
Website: www.pitchqa.co
-
Instagram Direct Message: @Pitchqa.co
-
Email: Pitchqa.co@protonmail.com
-
Location: Doha, Qatar